help

After purchasing, you will receive an Inlet order confirmation and a separate email from Pulse containing your unique serial code.

1. Redeem the serial in the Pulse downloader app.
2. Choose where to save the library and download it.
3. Open the full version of Kontakt 6.8.0 or later, use the file browser or Quick Load, then double-click the NKI file.

We recommend an external SSD. It generally gives better performance than a spinning hard disk and keeps larger libraries off your main drive.

Our current instruments require the full version of Kontakt 6.8.0 or later. They do not work in the free Kontakt Player. If Kontakt shows “demo mode”, check that you have opened the library in the full version.

Yes, provided your DAW supports the full version of Kontakt 6.8.0 or later. Kontakt works with major DAWs including Logic, Cubase, Reaper, Live and FL Studio.

First, enable the Snapshots view using the camera icon in the loaded instrument’s Kontakt menu bar.

If they are still missing, open the instrument settings with the wrench icon, choose Instrument Options, then Snapshots and Show. Create the folder if prompted and copy the contents of the library’s Snapshots folder into it.

Yes. You can install your instruments on up to three computers at a time. Download Pulse on the new computer and reinstall from there. Contact us if you need more than three activations.

Check your spam or junk folder for an email from Pulse. If it is not there, contact us with your full name, purchase date and order confirmation number so we can verify the order and help.

Open the full version of Kontakt 6.8.0 or later, go to the file browser or Quick Load, and double-click the library’s NKI file.

Check the simple things first:

• the instrument and track volume are turned up
• you are playing inside the mapped key range
• Kontakt and the track are enabled
• no volume automation is muting the track
• your MIDI controller is sending data correctly

Increase the buffer size in your DAW or audio interface settings. Dropouts usually mean the system needs more time to process the session.

Use the left and right arrows to move between sounds, or click the articulation name to open the full menu. Choose a sound to load it, then click the name again or choose Done to close the menu.

Choose Search Spotlight to let Kontakt locate the samples, or choose Browse for Folder and select the folder where the library is installed.

Once relinked, use Kontakt’s Batch Re-save command on the library folder to store the corrected sample locations.

Right-click a knob or slider, choose Learn MIDI CC, then move the controller you want to assign. You can also automate controls using your DAW’s automation lanes.

Option-click a knob or slider to return it to its default.

To save your version, use Kontakt’s Save As command or save a new Snapshot using the disk icon in the Snapshot menu.

No. Articulation changes happen through the instrument menu, so there are no keyswitches to memorise.

Close Kontakt, find the library’s folder inside Native Instruments/User Content/Kontakt, and remove that library’s existing Snapshot folder.

Create a new folder with the exact library name, copy in the contents of the downloaded library’s Snapshots folder, then reopen Kontakt.

When an update is available, open Pulse, find the instrument and click Update. We will email you when an important update is ready.

We update our current instruments when there is something meaningful to improve, such as a new feature, a fix or better performance.

Presets saved externally should remain safe, but we recommend backing up custom NKI and preset files before replacing a library folder.

Purchases made on the previous Squarespace website do not automatically appear in the newer account system. Orders made with different email addresses also appear separately. Contact us with the email you want to keep and we can help merge the records.

Update your details inside your customer account or contact us if you need help.

If you can’t sign in:

• Enter the email linked to your account.
• Check your inbox for the sign-in code.
• Still having trouble? Contact us and we’ll help.

Choose from selected libraries and save more as you add more.

• Open Build your bundle in the shop.
• Choose your libraries and add them to your bag.
• Your saving is calculated automatically from the number of eligible libraries in your bag - no discount code needed.

Prefer a ready-made option? Curated bundles contain a fixed selection of libraries and have their own bundle price.

Subscribers get:

• 10% off your first paid order. If you haven't made a paid purchase with us before, your code will arrive in your welcome email. Free downloads don't affect your eligibility.
• Subscriber intro prices. New releases launch to everyone at the same time, but subscribers receive a better intro price.
• Special surprises. Occasional presets, discounts, art and other extras.

New releases launch to everyone at the same time with an introductory price for a limited period. Subscribers receive a lower subscriber intro price.

The length of the intro offer and the saving can vary by release. We’ll show the current offer clearly on the product page and across the website.

We do not currently run traditional sales or educational discounts. Bundle pricing is always available, and subscribers receive better introductory pricing on new releases.

Unlock a free instrument with your email, add it to your bag and complete the free checkout. It will be delivered in the same way as a paid library.

Our products are delivered digitally. At checkout, you agree to immediate delivery and acknowledge that your 14-day right of withdrawal ends once digital delivery begins. We therefore do not offer change-of-mind refunds after delivery has begun.

If you're experiencing technical issues with a currently supported instrument, please contact us and we'll do our best to help.

Your statutory rights remain unaffected.

Yes. Your purchase includes use in finished music, film, games, production-music albums and other media. The sounds must be part of a finished work rather than offered as standalone samples.

No. Inlet sounds cannot be repackaged, resold or redistributed as part of another sample-based product.

One license covers one user. Contact us if a team or collaborator needs access and we can arrange a multi-seat license.