once you've purchased our instrument(s), you will get a confirmation email from us, as well as a unique serial code via email from our distribution parter, pulse. 

you can redeem this code within the pulse downloader app.

↳ open kontakt (full version 6.8.0+),
↳ go to the file browser or quick load,
↳ and double-click the nki file.

we recommend storing your instrument(s) on an external ssd drive.
they tend to have a better performance than spinning hard disks. 

once you've redeemed your serial in pulse and installed the instrument, your presets should automatically be there.

if you can't find them in kontakt, just follow these instructions:

most common:
ensure you have enabled the "snapshots" view in kontakt.
you can do this by finding the 📷 icon on the top of your loaded instrument menu bar.
once this is on, you should be able to see all presets.

less common:
if the above mentioned method didn't work, follow these manual snapshot installation instructions:

↳ load the instrument into kontakt,
↳ click the wrench icon at the top left of the kontakt window to access the instrument settings,
↳ in the "instrument options" menu, navigate to "snapshots" and click "show",
↳ if no user snapshots are saved yet, you'll be prompted to create a path,
↳ click "yes" to create a snapshots folder,
↳ copy the contents of your downloaded product's snapshots folder into this newly created snapshots folder,
↳ close all windows in kontakt by clicking the wrench icon again,
done.

you can install our instrument(s) on up to 3 computers at a time.

if you bought a new computer and want to use our instrument(s) with it, just redownload the pulse downloader app and reinstall your instrument(s). 

if you want to install your instrument(s) on more than 3 computers, you will have to buy an extra license.

sometimes emails from us or pulse can end up in your email spam folder.

please double-check if they ended up there.

if you can't locate your email from pulse with your serial code(s), please reach out to us and incude the following: 

↳ full name
↳ purchase date
↳ confirmation number

once we've confirmed, we'll send you a new serial code.

our instruments work with the full version of kontakt 6.8.0 or above.

they do not work in the free kontakt player.

if your daw supports kontakt (full version 6.8.0+), you’re good to go. kontakt is compatible with all major daws, including logic, cubase, reaper, live, fl studio, and more.

you’re likely using kontakt player. our libraries require the full version of kontakt 6.8.0 or later.

open kontakt (full version 6.8.0+), go to the file browser or quick load, and double-click the nki file.

most common:
ensure you have enabled the "snapshots" view in kontakt.
you can do this by finding the 📷 icon on the top of your loaded instrument menu bar.
once this is on, you should be able to see all presets.

less common:
if the above mentioned method didn't work, follow these manual snapshot installation instructions:

↳ load the instrument into kontakt,
↳ click the wrench icon at the top left of the kontakt window to access the instrument settings,
↳ in the "instrument options" menu, navigate to "snapshots" and click "show",
↳ if no user snapshots are saved yet, you'll be prompted to create a path,
↳ click "yes" to create a snapshots folder,
↳ copy the contents of your downloaded product's snapshots folder into this newly created snapshots folder,
↳ close all windows in kontakt by clicking the wrench icon again,
↳ done.

if your snapshots appear twice (e.g., one version loads correctly and another shows as “._name”), follow these steps to fix it:

1. LOCATE THE SNAPSHOT FOLDER

macOS
/users/[user]/documents/native instruments/user content/kontakt/[library name]

Linux
/home/[user]/documents/native instruments/user content/kontakt/[library name]

Windows
c:\users\[user]\documents\native instruments\user content\kontakt\[library name]

2. DELETE THIS EXISTING LIBRARY SNAPSHOT FOLDER

delete the folder named exactly as your library ([library name]).

3. CREATE A NEW LIBRARY SNAPSHOT FOLDER

in the same directory, create a new folder with the same name:
[library name]

4. COPY YOUR SNAPSHOTS

locate where you downloaded and saved your instrument (the one installed via pulse).


open its snapshots folder and copy all contents into the new folder you just created.

example:
/users/[user]/documents/native instruments/user content/kontakt/[library name]

5. CLOSE + REOPEN KONTAKT + LOAD INSTRUMENT

↳ is the volume fader all the way turned up?
↳ is the lowest velocity triggered?
↳ are you playing out of range?
↳ do you have volume or plugin automation on the track that has the instrument(s) on it in your daw?
↳ is kontakt disabled?
↳ are you using a midi controller and is it working fine?
↳ are you getting any error messages?

try increasing your buffer size in your daw or audio interface settings. dropouts usually mean your system needs more room to breathe.

↳ use the left and right arrows to go to the previous or next sound. 
↳ click the articulation name to open the articulation menu. 
↳ click the articulation name of the sound you want to load and it will load.

you can close the articulation menu in two different ways: 

1. in the menu, click on the articulation name again

2. click the "done" button in the articulation menu once you're done choosing your articulation

this is likely to never happen, but if it does:

if kontakt gives you a warning like "content missing", there are two solutions to this issue: 

1. click "search spotlight"
this means kontakt is searching all of your hard drives for those samples and automatically finds them.

or

2. "browse for folder" > then navigate to the folder where you saved the library, for example "WHISPERS". click "open"

to prevent this error message from appearing you can batch-resave your library. this basically means that your your reminding kontakt of where your files are stored on a computer or external hard drive.

follow these instructions:
↳ in kontakt, navigate to the disk icon
↳ click "batch re-save"
then a warning message will come up
↳ click "yes"
↳ navigate to the folder where you saved the library, for example "WHISPERS".
↳ click "open"
↳ close and open kontakt

done.

right-click any knob or slider in the interface, select “learn midi cc,” then move your controller to assign it.

you can automate any control in kontakt through your daw. just assign a midi cc or use your daw’s automation lanes.

option-click any knob or slider in the interface to reset it to default.

after making changes, you can save presets in two ways:

1: click the disk icon in kontakt’s interface and choose “save as...” to store your custom version.

2: click the disk icon in kontakt’s snapshot menu (looks like a camera) and choose a name for your preset... 

nope. articulation changes are done through the menu - no need to memorize keys.

join our email list - it's the only way to get early access, exclusive savings, and update announcements.

once we emailed you about an update being available for an instrument:

↳ open the pulse downloader app
navigate to the product you want to update,
↳ click "update",
↳ done

you can install our instrument(s) on up to 3 computers at a time.

if you bought a new computer and want to use our instrument(s) with it, just redownload the pulse downloader app and reinstall your instrument(s).

if you want to install your instrument(s) on more than 3 computers, you will have to buy an extra license.

yes - we’ll send you an email whenever there’s an important update, along with a link and install instructions.

we update when there’s something meaningful to improve - whether that’s a new feature, fix, or better performance.

if you’ve saved presets externally, you’re safe.

we always recommend backing up any custom .nki or preset files before overwriting a library folder.