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help centre
What do you need?
first setup
download, install + compatibility
how do i download and install an instrument? +
After purchasing, you will receive an Inlet order confirmation and a separate email from Pulse containing your unique serial code.
- Redeem the serial in the Pulse downloader app.
- Choose where to save the library and download it.
- Open the full version of Kontakt 6.8.0 or later, use the file browser or Quick Load, then double-click the NKI file.
where should i save my sounds? +
We recommend an external SSD. It generally gives better performance than a spinning hard disk and keeps larger libraries off your main drive.
which version of kontakt do i need? +
Our current instruments require the full version of Kontakt 6.8.0 or later. They do not work in the free Kontakt Player. If Kontakt shows “demo mode”, check that you have opened the library in the full version.
will the instruments work in my daw? +
Yes, provided your DAW supports the full version of Kontakt 6.8.0 or later. Kontakt works with major DAWs including Logic, Cubase, Reaper, Live and FL Studio.
why can’t i see the presets? +
First, enable the Snapshots view using the camera icon in the loaded instrument’s Kontakt menu bar.
If they are still missing, open the instrument settings with the wrench icon, choose Instrument Options, then Snapshots and Show. Create the folder if prompted and copy the contents of the library’s Snapshots folder into it.
can i install on a new computer? +
Yes. You can install your instruments on up to three computers at a time. Download Pulse on the new computer and reinstall from there. Contact us if you need more than three activations.
i didn’t receive my serial code +
Check your spam or junk folder for an email from Pulse. If it is not there, contact us with your full name, purchase date and order confirmation number so we can verify the order and help.
using an instrument
sound, controls + presets
how do i load an instrument? +
Open the full version of Kontakt 6.8.0 or later, go to the file browser or Quick Load, and double-click the library’s NKI file.
there is no sound +
Check the simple things first:
- the instrument and track volume are turned up
- you are playing inside the mapped key range
- Kontakt and the track are enabled
- no volume automation is muting the track
- your MIDI controller is sending data correctly
how do i fix audio dropouts? +
Increase the buffer size in your DAW or audio interface settings. Dropouts usually mean the system needs more time to process the session.
how does the articulation menu work? +
Use the left and right arrows to move between sounds, or click the articulation name to open the full menu. Choose a sound to load it, then click the name again or choose Done to close the menu.
kontakt says content is missing +
Choose Search Spotlight to let Kontakt locate the samples, or choose Browse for Folder and select the folder where the library is installed.
Once relinked, use Kontakt’s Batch Re-save command on the library folder to store the corrected sample locations.
how do i assign midi cc or automation? +
Right-click a knob or slider, choose Learn MIDI CC, then move the controller you want to assign. You can also automate controls using your DAW’s automation lanes.
how do i reset a control or save a preset? +
Option-click a knob or slider to return it to its default.
To save your version, use Kontakt’s Save As command or save a new Snapshot using the disk icon in the Snapshot menu.
do the instruments use keyswitches? +
No. Articulation changes happen through the instrument menu, so there are no keyswitches to memorise.
how do i fix missing or duplicate snapshots? +
Close Kontakt, find the library’s folder inside Native Instruments/User Content/Kontakt, and remove that library’s existing Snapshot folder.
Create a new folder with the exact library name, copy in the contents of the downloaded library’s Snapshots folder, then reopen Kontakt.
updates + accounts
new versions, purchases + access
how do i install an instrument update? +
When an update is available, open Pulse, find the instrument and click Update. We will email you when an important update is ready.
how often are instruments updated? +
We update when there is something meaningful to improve, such as a new feature, a fix or better performance.
will an update remove my settings? +
Presets saved externally should remain safe, but we recommend backing up custom NKI and preset files before replacing a library folder.
why don’t i see an older purchase in my account? +
Purchases made on the previous Squarespace website do not automatically appear in the newer account system. Orders made with different email addresses also appear separately. Contact us with the email you want to keep and we can help merge the records.
how do i update my details or regain account access? +
Update your details inside your customer account or contact us if you need help.
If you can’t sign in:
- Enter the email linked to your account.
- Check your inbox for the sign-in code.
- Still having trouble? Contact us and we’ll help.
shop + licensing
bundles, early access + permitted use
how does build your own bundle work? +
Choose from selected libraries and save more as you add more.
- Open Build your bundle in the shop.
- Choose your libraries and add them to your bag.
- Your saving is calculated automatically from the number of eligible libraries in your bag - no discount code needed.
Prefer a ready-made option? Curated bundles contain a fixed selection of libraries and have their own bundle price. Browse curated bundles →
what do i get for subscribing? +
Subscribers get:
- 10% off your next order. Your code will be sent by email.
- Early Access to new releases and subscriber pricing. See how Early Access works →
how does early access work? +
New releases are available to subscribers at a lower price for a limited time before libraries are released to the general public.
To get early access to a new library:
- Look out for the announcement. We’ll share it across our channels and feature it on the website.
- Already subscribed? Enter your subscribed email to unlock Early Access.
- Not subscribed yet? Enter your email to sign up and unlock it straight away.
- Explore the library. View the full product page and hear what’s inside.
- Ready to buy? Add it to your bag. The Early Access price is applied automatically.
do you run sales or educational discounts? +
We do not currently run traditional sales or educational discounts. Bundle pricing is always available, and subscribers receive special pricing during early access.
how do i get the free instruments? +
Unlock a free instrument with your email, add it to your bag and complete the free checkout. It will be delivered in the same way as a paid library.
do you accept returns or offer refunds? +
Digital-download sales are final. If something is not working, we will do everything we can to help you get it running.
can i use the libraries commercially? +
Yes. Your purchase includes use in finished music, film, games, production-music albums and other media. The sounds must be part of a finished work rather than offered as standalone samples.
can i make sample packs, plugins or instruments? +
No. Inlet sounds cannot be repackaged, resold or redistributed as part of another sample-based product.
can i share a library with my team? +
One license covers one user. Contact us if a team or collaborator needs access and we can arrange a multi-seat license.
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human support
Still stuck?
Tell us what you were trying to do, what happened and any error message you saw. We will take it from there.
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