privacy policy

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (www.inletaudio.com), purchase our products, or interact with our services.

We care about your privacy and only collect the information necessary to provide you with a smooth, secure experience.

1. WHO WE ARE

Inlet Audio is the trading name of
KETE Audio Distribution UG (haftungsbeschränkt)
Kolonnenstr. 8
10827 Berlin
Germany

Email: info@inletaudio.com
Website: www.inletaudio.com

2. WHAT WE COLLECT

When you visit our site or place an order, we collect:

  • Your name and email address
  • Billing and shipping address
  • Payment information (processed securely via Shopify)
  • IP address and device/browser data
  • Order and purchase information
  • Any messages or support requests you send us
  • Ratings, review content and your chosen public display name when you submit a product review

We do not store your payment details — these are handled securely by Shopify and the relevant payment provider.

3. HOW WE USE YOUR DATA

We use your data to:

  • Process orders and deliver your purchases
  • Send order confirmations and updates
  • Respond to support requests
  • Improve our website and services
  • Prevent fraud and protect our services
  • Send optional newsletters (only with your consent)
  • Measure and improve our marketing and advertising, where you have given the required consent

COMMUNITY CHATS

When you RSVP for a community chat, we use the information you provide to organise the session and contact you about it.

Community chats are recorded. With your consent, Inlet Audio may record, edit and publicly share the chat on our website, YouTube and social channels.

Recordings may be processed by the services we use to host, store, edit and publish them. Published recordings are publicly accessible.

We keep RSVP information and recordings for as long as needed for these purposes and while we have a lawful basis to use them. You may withdraw your consent at any time by contacting info@inletaudio.com. This does not affect processing carried out before consent was withdrawn.

4. SHOPIFY & THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc. They provide the e-commerce platform and handle customer data in accordance with their own privacy practices.

Learn more: Shopify Privacy Policy

We use third-party services to operate our website and provide our services. These providers process personal data on our behalf or under their own privacy policies, as applicable.

META (FACEBOOK & INSTAGRAM)

We use Meta advertising technologies, including the Meta Pixel and Meta Conversions API, to measure the effectiveness of our advertising and better understand how people interact with our store.

Where you have given the required consent, information such as website activity, purchases, order value, device/browser information, IP address and certain contact or customer information may be shared with Meta for advertising measurement, attribution and matching purposes.

We only use these marketing and tracking technologies where the required consent has been provided through our cookie settings.

Learn more: Meta Privacy Policy

PRODUCT REVIEWS

We use Judge.me to collect, manage, verify and display product reviews and, where legally permitted, to send review requests.

Judge.me may process your name, email address, relevant order and product information, rating, review content, chosen public display name and technical data. Your rating, review and chosen display name may be published. Your email address is not displayed as part of the review.

Judge.me may compare review information with order information to identify verified purchases and may send an email asking you to confirm a review.

Where Judge.me processes information supplied by us, it acts as our service provider. When you interact directly with Judge.me or create a Judge.me reviewer account, Judge.me may process certain information under its own privacy policy.

Learn more: Judge.me Privacy Policy

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience and to understand how visitors use our site.

We also use third-party tools for analytics and advertising purposes. These tools help us measure the effectiveness of our marketing and show relevant content to people who may be interested in our products.

These technologies may collect or receive information such as:

  • Pages and products viewed
  • Actions taken, including purchases and order value
  • Device and browser information
  • IP address
  • Information used for advertising measurement and attribution

We only use non-essential marketing and tracking technologies where you have given the required consent through our cookie banner.

You can withdraw or change your consent at any time.

6. DATA RIGHTS (GDPR)

If you are located in the EU or UK, you have the right to:

  • Access or receive a copy of your data
  • Correct or update your data
  • Delete your personal data, where applicable
  • Restrict or object to certain processing
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at info@inletaudio.com.

7. DATA STORAGE

We retain personal data only for as long as necessary to provide our services or meet applicable legal, tax and accounting requirements.

We take reasonable measures to protect your data from unauthorised access or misuse.

8. CHANGES TO THIS POLICY

We may update this policy occasionally. Any changes will be posted on this page with an updated date.

Last updated: August 20, 2026

9. CONTACT US

If you have any questions about this Privacy Policy, please reach out:

Email: info@inletaudio.com